Below are some common concerns of our clients before purchasing our products. If you have other questions, please just send it to firstname.lastname@example.org
Most orders are engraved and dispatched the same working day if ordered before 1 pm. A bigger orders may take a bit longer but we usually prepare and dispatch them within 48 hours. Please note that we do not ship during the weekend.
Generally speaking, yes we can engrave logo or simple picture, but it depends on the complexity of the logo, quality of the picture etc. Please send the logo to email@example.com and we will confirm if we can engrave it.
Unfortunately, we cannot choose the engraving color as we are not printing on top of the material, we are engraving directly into the material so the color of the text only depends on the material itself. But that is also the main advantage of the engraving process, the engraving is a natural part of the item which makes it look professional and it's much more durable than printing.
Please contact us on firstname.lastname@example.org as soon as possible. We can fix it if the item is not engraved.
Yes, we do combine the shipping but please contact our support us as soon as possible to hold the shipping.
If you changed your mind we can cancel it but only if the item is not engraved or dispatched. Please contact us asap.
Yes. Just add your address as a billing address and the delivery address to whatever you need.
I'm sorry but we do not offer this service yet.
I'm sorry but if the item is personalised we cannot exchange it as we can't use it anymore for some other customer. The only way how could we help you is to provide you with some discount if you would like to purchase a new item with the correct size. Please contact our support.
We are really sorry if the item is damaged during transport. We do our best to pack it well to protect the item but sometimes it happens. Please contact our support and send us the product picture. We will work with you to resolve the problem.
CustomDesign.shop is based in London, UK. All items are laser engraved here in London.
Unable to find satisfactory answers ? Contact Support