Shipping policy
Lead Times
With the majority of our items being personalised we aim to complete production of items as quickly as possible. Once items have been produced they will be dispatched based on the delivery option you choose.
Production Times
Normally we complete the production within 24-48 hours (working days). If you need your order urgently, please contact us at support@customdesign.shop.
During busy times of the year, such as the lead up to Christmas, these times may increase. We advise you to place your order with plenty of time to spare during these busy times.
Delivery Charges
Applicable delivery charges will depend upon the location of the delivery address, shipping service and the order total. A full selection of delivery charges have been outlined for you below.
United Kingdom:
| Delivery Method | Price | Description |
|---|---|---|
| Free Economy | FREE | Royal Mail 48 Untracked delivery - aims to arrive in 3-5 working days |
| Standard | £2.95 | Royal Mail 48 Tracked delivery - aims to arrive in 3-5 working days |
| Express | £6.99 | Royal Mail 24 Tracked delivery - aims to arrive in 1-2 working days |
| Next Day | £9.95 | Next Day Tracked service. Guaranteed to arrive the next working day after dispatch |
| Free Express Delivery | FREE | Free Express delivery. Available on orders over £100 |
Germany:
| Delivery Method | Price | Description |
|---|---|---|
| Standard | €1.99 | Standard Tracked service - aims to arrive in 3-5 working days |
| Express | €10.99 | Express Tracked delivery - aims to arrive in 1-2 working days |
| Free Delivery | FREE | Free standard delivery. Available on orders over €200 |
France, Italy, Spain:
| Delivery Method | Price | Description |
|---|---|---|
| Standard | €5.99 | Standard Tracked service - aims to arrive in 3-5 working days |
| Express | €13.99 | Express Tracked delivery - aims to arrive in 1-2 working days |
| Free Delivery | FREE | Free standard delivery. Available on orders over €500 |
European Union:
| Delivery Method | Price | Description |
|---|---|---|
| Standard | £6.95 | International Standard Tracked service - aims to arrive in 5-10 working days |
| Express | £14.95 | International Express Tracked delivery - aims to arrive in 2-5 working days |
| Free Delivery | FREE | Free international standard delivery. Available on orders over £100 |
Europe (non-EU), USA & Canada:
| Delivery Method | Price | Description |
|---|---|---|
| Standard | £8.95 | International Standard Tracked service - aims to arrive in 5-10 working days |
| Express | £25 | International Express Tracked delivery - aims to arrive in 2-5 working days |
| Free Delivery | FREE | Free international standard delivery. Available on orders over £250 |
Rest of the World:
| Delivery Method | Price | Description |
|---|---|---|
| Standard | £9.95 | International Standard Tracked service - aims to arrive in 7-20 working days |
| Express | £24.95 | International Express Tracked delivery - aims to arrive in 3-10 working days |
| Free Delivery | FREE | Free international standard delivery. Available on orders over £200 |